Airports Company South Africa (ACSA) took the first three sports with Cape Town International Airport heading the list, King Shaka International in Durban taking second spot and O.R. Thambo International in third. South Africa also had, East London Airport in 6th spot and Port Elizabeth Airport in 10th place.
The full results were:
- Cape Town
- Durban King Shaka
- East London
- Addis Ababa
- Port Elizabeth
The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards. The 2017 Awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers during the survey period. According to Skytrax, the survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators.
“We are delighted with this achievement. Winning this award year on year is no small feat,” said ACSA’s Deidre Davids. “The survey evaluates various processes such as check-in, shopping, immigration and so forth. Together with the airport community we constantly strive to ensure a positive airport experience. This is a significant achievement and it is indicative of all the hard work that goes into ensuring that Cape Town International Airport remains on top with the best in the world.“ (africanaerospace)