Capt. Sameh El-Hefny, the Chairman and CEO of EgyptAir Holding Company said:”We are proud that EgyptAir, the national carrier, is the first airline in Africa that reached this level in activating this project that aim at offering self-service options that give passengers more control over their journey, starting from booking tickets electronically till they arrive at their destinations ».
Also speaking at the event, Capt. Hesham El-Nahas, the chairman and CEO of EgyptAir Airlines said that carrier is keen on providing more electronic services that make its customers’ travel experience easier and more comfortable. “The IATA’s decision is a proof of the company’s commitment in implementing the most up-to-date services in travel and air transport field,” he said
Adel Helal, EgyptAir’s stations general manager said the company got its »green » status as 20% of its passengers used self- services, the main condition for getting this status. The airline covered four of the six areas of the project. These included: passenger check-in through the internet, smart phones or self-service check-in kiosks, bags ready to go, document check and self- boarding. This other two areas are flight rebooking and bag recovery. (africanaerospace, photo: Egyptair)